Patient Access Survey
This survey is about finding out how easy or hard it is to talk to or visit your doctor. The survey should take around 4 minutes to fill in and is for patients 14 years old and over.
We want to know what it's like for you to make appointments, talk to the staff (like receptionists, doctors, or nurses), and hear what changes could make things better or easier for you.
The questions will ask things like:
Is it easy to call or use an app on your phone?
Can you get an appointment when you need one?
Do you like seeing the same doctor each time, or does it not matter if you see different people?
Your answers will stay private, and they will help us figure out what needs to be improved. It's really important to know how patients feel, so we can make changes that help everyone.
You can do the survey online, or you can get a paper copy from reception in the practice. There will also be face-to-face and online meetings where you can share more experiences and ideas if you want to. The dates and times for those meetings will be posted on the website.
Patient Survey:
PATCHS for patients: econsultation. Link: https://patchs/practice/lanarkmedicalcentregroundfloor
Survey for patients to complete:
Your local NHS is seeking your views about the best times and locations for GP (doctor) and nurse appointments in the evenings and weekends.
Nationally the NHS has asked local practices to review the times to provide appointments at evenings and weekends. We want to capture information to support decision-making and make sure we are providing times, and locations that meet the needs of local people.
Our short survey will take no more than two minutes and your answers will help us to provide the best possible times and locations for our evening and weekend GP services.
PEOPLE-FIRST: LOOKING AFTER SOMEONE:
When a family member or a friend can't take care of himself/herself any more you may feel that it is your responsibility to step in and help them out. Looking after someone is this way can be rewarding but it can also change the nature of your relationship with someone who you may have known and loved for a long time., but can be tiring, time-consuming and stressful. But there are plenty of organisations that can offer you advice, emotional support and help to take a break from your responsibilities so that you don't have to feel like you're coping all alone.
It is estimated that 1 in 8 adults (nearly 7 million people) are carers in the UK, and that their caring rose saves the country approximately £132 Billion per year. Although you might not choose to call yourself a carer, if you are the main provider of care for someone else you are probably legally defined as a carer. This means that you make be able to access a wide range of help and support from your local Council and from independent organisations and charities.
This section will tell you about your rights as a carer, what financial help you might be entitled to, and where to go for advice and support.
Select one of the options in the menu from the website below to find out more about what support is out there for you. You may also find some useful information, and details of helpful organisations, products and services.
https://peoplefirstinfo.org.uk/looking-after-someone/
Safe Surgeries:
Your surgery is an accredited ‘Safe Surgery’
We are a Safe Surgery – everyone in our community is welcome at our practice.
Everyone living in England has the right to free care from a GP and we work hard to make sure no one in our community is excluded from healthcare.
This means that:
- When you register with our GP Practice, we might ask for ID or proof of address.
- However, if you don’t have any and you live in our practice area, you can still register with us.
- Your nationality or immigration status does not affect your right to register with us.
- We won’t ask you for immigration documents when you register at our practice.
- If you are worried about giving us your address, please let us know. Your information is safe with us.
JUNIOR DOCTOR STRIKES (HOSPITALS):
Due to the junior doctor strike this week, our hospitals are extremely busy. We are here to help when you need it but please only use 999 and A&E if it is a life threatening emergency. Call 111 if you aren’t sure where to go.
GPs are also busier than usual – please use our online consultation form if you are able and we will get back to you as soon as possible
Enhanced access from 1st of October 2022: (we will no longer be providing extended hours on Mondays as of the 10th October 2022)
From the 1st of October Enhanced access will be in effect. This means enhanced access and extended hours have now been amalgamated into one single service that must provide a minimum of 60 minutes of appointments per 1,000 PCN adjusted patients per week during the Network Standard Hours. CLH recently advised PCN boards that it had submitted plans that were approved by the ICB
As a results practices will now no longer be required to offer appointments between 6:30pm to 8pm but instead offer them appointments at hubs based in the North and South.
Locations
Connaught Square: North hub- 3-minute walk from Marble Arch tube station
41 Connaught Square, St George's Fields, London W2 2HL
Pimlico health at the Marven: South hub- 4-minute walk from Pimlico tube station
46-50 Lupus St, Pimlico, London SW1V 3EB
Patients can be offered appointments that will be between 6:30am to 8pm Monday to Friday with appointments on Saturday 9am to 5pm. The service will be expected to launch additional appointments for Saturday, Sunday (8am to 8pm) and bank holidays in the coming weeks
COVID-19 contingency sharing: Primary care staff across each borough will be able to access your full medical record without consent during the COVID-19 pandemic however, they will only do so when it is necessary to provide you with care. They will be required to use a smartcard which confirms their identity, limits their access and actions to those appropriate for their role. They will all have been trained to understand their professional and legal responsibilities in providing you with care.
“The NHS is very busy responding to the coronavirus pandemic and, at certain times, your GP practice may need to prioritise patients with the most urgent health needs.
If you have a health issue that isn’t urgent, advice is available on the NHS website www.nhs.uk or NHS app or you can speak to your local pharmacist. You can also use e-consult which is available through our practice website [add link]. If you aren’t sure what to do, please contact the practice who can advise you on how to get the help you need.
Please continue to attend tests, vaccinations and screening when invited.
www.111.nhs.uk is also available 24/7 for urgent health advice or by calling 111, and 999 is for emergencies.” ‘
NHS Covid vaccine Scam Several reports are circulating of people being contacted by fraudsters offering the Covid19 vaccine. The reports show text messages being sent providing a link for people to register their details to apply for the vaccine, some of which require payment. These text messages and links are not sent from, or linked to, the NHS. When you are eligible for the vaccine you will be contacted by your GP. NHS and other frontline staff will be contacted directly by your employer. The NHS will: • NEVER ask you to press a button on your keypad or send a text asking you to confirm you want the vaccine. • NEVER ask for payment for the vaccine or for your bank details. If you receive a text message from an unfamiliar number: • Do not respond to it or click on any links • Do not enter any personal or log on details • Do not make any payment
Dear Patients, As you will be aware, the COVID-19 rates of infection have increased to significant levels in our area. At the same time we need to maximise our work of vaccinating patients with the COVID-19 vaccine. We have been advised to free up time with our team to help look after patients with emergencies and protect patients with the vaccine. If your problem is an emergency then please call 999. If you need to contact the practice with other symptoms or queries please use the eConsult / Klinik link below. Your online form will be reviewed by a clinician and you will be contacted back with a text. You will either be contacted by the surgery to ask you more questions or you will receive a text on what to do next.
Covid infections have risen sharply in London and this has led to increased demand for hospital care. - Please be aware that 111 service is currently under extreme pressure in our our area. GP surgeries are open as normal, except on weekends and bank holidays.
- If you need non-covid medical help this weekend, please call your practice at any time. You will be advised of extended hours GP services in your area. - If you have COVID symptoms please go to www.111.nhs.uk or call 111. In a medical emergency, you should dial 999 as usual.
- For a routine appointment at the practice, please call back on Monday or fill out a eConsult form on our website to receive a response within 2 working day.
Dear Patients, As of the 16th March 2020 Due to the current public health outbreak, we are operating a total telephone triage approach for your safety. This means that you will be required to speak to a clinician before booking an appointment. DO NOT attend the surgery unless the doctor has specifically asked you to. If you feel unwell with flu like symptoms and are at risk of coronavirus, please call NHS111 to take specialist advice. Thank you for your co-operation.
Patients in Westminster have access to GP and Practice Nurses appointments from 6.30pm - 8.00pm Monday to Friday and from 8.00am - 8.00pm Saturday and Sunday as part of the Extended Hours GP Access Service. These appointments are available at three sites across Westminster: Connaught Square, Pimlico Health @ the Marvern Practice and the Westbourne Green Surgery. Patients can book these appointments by contacting their GP practice during opening hours or by calling NHS 111 when the Practice is closed.
Welcome to Ground Floor Lanark Medical Centre
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With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Join In
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Access & Facilities
Our premises are easily accessible by wheel-chair users and have a wheelchair accessible toilet. If you cannot manage any stairs or the lift, the doctor or nurse will make arrangements to see you on the ground floor. We have a baby changing room and can make a room available for baby feeding. There are no parking spaces available at the surgery, and it will be at the patient’s responsibility to park their car in an appropriate parking space. Safety prams, pushchairs, shopping trolleys and umbrellas must be left in the lobby area.
(Site updated 21/10/2024)